Privacy Policy for HytchUp

Last updated: May 20, 2026

This Privacy Policy describes how HytchUp, a division of NuaSYS, Inc. (“HytchUp,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal information when you use the HytchUp website, mobile application, and related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge the practices described in this Privacy Policy.

1. Definitions

  • Account: A unique account created for you to access the Service or certain features of the Service.
  • Company: HytchUp, a division of NuaSYS, Inc.
  • Platform / Service: The HytchUp website, mobile application, and related software tools for independent drivers and riders.
  • Personal Information: Information that identifies, relates to, describes, or can reasonably be linked to an individual.
  • You / User: A visitor, rider, driver, customer, or other person who accesses or uses the Service.

2. Information We Collect

Personal Information You Provide

Depending on how you use the Service, we may collect:

  • Name
  • Email address
  • Phone number
  • Profile photo
  • Vehicle information for drivers, such as make, model, year, and license plate number
  • Account credentials and login or verification information
  • Communications you send to us or through the Service
  • Information submitted through forms, including contact and support requests

Contact and Support Information

If you contact us through the website, email, or support channels, we may collect the information you submit, such as:

  • Name
  • Email address
  • Phone number
  • Subject line
  • Message content

Location Information

To support core platform functionality, we may collect precise or approximate location information, including:

  • Foreground Location: Location data while the app is open and in use
  • Background Location: If you allow it in your device settings, location data while the app is running in the background for trip, availability, routing, or notification-related functionality

Usage, Device, and Technical Information

We may automatically collect technical data such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • App or browser identifiers
  • Pages viewed, navigation events, and general usage metrics
  • Referring URLs and approximate geolocation derived from IP

Cookies, Local Storage, and Similar Technologies

We may use cookies, local storage, pixels, analytics tags, and similar technologies to:

  • Keep the Service functioning properly
  • Remember preferences
  • Understand website traffic and usage
  • Improve performance and user experience
  • Support analytics, security, and fraud prevention

Some site features may rely on browser storage even when no account is created.

3. SMS Communications, Notifications, and OTP

If you provide your phone number, we may use it to send Service-related text messages, including:

  • One-time passcodes (OTP) or other verification codes
  • Login, authentication, or account-security messages
  • Booking, scheduling, trip, or account notifications
  • Operational alerts and other important Service communications

We may use third-party communications providers to send these messages on our behalf. Message frequency varies by account activity and Service usage. Standard message and data rates charged by your wireless carrier may apply.

You may not be able to opt out of certain non-marketing messages that are required for authentication, security, or essential account operations.

4. Important Platform Disclosures

Financial and Payment Disclosure

HytchUp is a software platform and does not process, collect, hold, or transmit ride payments, fares, or tips between riders and independent drivers through the platform unless we expressly state otherwise. Payment arrangements are only handled directly between users outside the platform.

Background Check Disclosure

HytchUp provides peer-to-peer software tools and does not represent that it performs background checks, driving history reviews, criminal screenings, or vehicle safety inspections on all users or drivers. Users are responsible for their own judgment, safety decisions, and independent vetting.

5. How We Use Information

We may use personal information to:

  • Create, maintain, and administer accounts
  • Provide matching, routing, scheduling, booking, and communication features
  • Verify identity and send OTP or account-security messages
  • Send Service-related SMS, email, push, or in-app notifications
  • Respond to inquiries, support requests, and contact-form submissions
  • Monitor, prevent, detect, and investigate fraud, abuse, unauthorized access, or other security issues
  • Improve the Service, user experience, and product functionality
  • Analyze traffic, usage patterns, and feature performance
  • Comply with legal obligations and enforce our terms, policies, and rights

6. How We Share Information

We may share information in the following circumstances:

  • Between Users: We may share information needed for platform functionality, such as names, profile details, vehicle details, pickup or destination information, and relevant trip-related communications.
  • With Service Providers: We may share information with vendors and contractors that help us operate the Service, such as cloud hosting providers, analytics providers, mapping and geolocation services, communications vendors, authentication tools, customer-support tools, and email delivery providers.
  • For Contact and Support Processing: Contact form submissions and support requests may be processed through third-party email or communications providers on our behalf.
  • For Legal, Safety, and Security Reasons: We may disclose information if required by law or if we reasonably believe disclosure is necessary to comply with legal process, protect rights or safety, investigate fraud, or respond to emergencies.
  • Business Transfers: We may share or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

We do not sell personal information for money based on the website functionality described in this repo. If our data practices materially change, we will update this Privacy Policy.

7. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Maintain accounts and provide the Service
  • Complete support or contact requests
  • Send required authentication or security communications
  • Comply with legal, tax, accounting, dispute, or enforcement obligations
  • Preserve records needed to detect abuse, resolve disputes, or enforce agreements

Retention periods vary depending on the type of information and the reason it was collected. Some information may remain in backups, logs, archived systems, or third-party provider records for a period of time after deletion.

8. Your Choices and Rights

Subject to applicable law, you may have the right to:

  • Access certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Request portability of certain information
  • Withdraw consent where processing is based on consent

You may also be able to:

  • Update certain account information from within the Service
  • Request account deletion through account settings, if available
  • Contact us directly regarding privacy requests

We may need to verify your identity before fulfilling certain requests, and we may deny or limit requests where permitted by law.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. Those jurisdictions may have data protection laws that differ from the laws of your location.

11. Children’s Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information directly from children under 18. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to address the issue.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and, where appropriate, provide additional notice through the Service or by other means.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us at: